FAQs
Frequently Asked Questions – Elysium Water
How can I contact Elysium Water?
You can email us at info@elysiumwater.com, and our customer service team will be happy to assist you!
Do you ship worldwide?
Yes, we offer worldwide shipping.
Where do you ship from?
We ship from our warehouses strategically located to ensure fast and efficient delivery.
Can I change or cancel my order?
We process orders quickly, so any changes or cancellations must be requested within 12 hours of ordering. If the order has already been processed, you can return it for a full refund once received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
Orders are processed Monday to Friday and typically take 1-3 business days to be handled before shipping. We do not ship on weekends or holidays.
How long will it take to receive my order?
Depending on your location, orders usually arrive within 7-15 business days. International shipping may take longer due to customs processing.
What if I don't receive my order?
If your order hasn’t arrived within 30 days after shipping, you are eligible for a full refund.
Will I be charged customs and taxes?
Prices on our site do not include import duties or taxes. These charges may apply depending on your country's regulations and are the responsibility of the customer.
How do I return an item?
To initiate a return, please email us at info@elysiumwater.com for further instructions.
What if my item is defective, incorrect, or damaged?
If you receive an incorrect, defective, or damaged item, contact us immediately with your order number and photos of the issue. We’ll resolve it as soon as possible.
When will I receive my refund?
Refunds are credited to your original payment method. If you paid by credit or debit card, refunds typically process within 1-10 business days after we receive your return. If you haven’t received your refund yet, check with your bank or credit card provider, as processing times may vary.
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